I heart meebo! For years, I sought high and low for an IM program that would actually work on my mac. Alas, I could only use the built in Apple iChat… which of course, none of my PC-slave friends had.

Then along comes meebo.com… a web based IM with it’s shiny uncluttered desktop-like interface, FireFox add-on, mac-friendliness, universal capabilities (links all major IM programs) and awesome widgets. It, dare I say, kicks major patootie and is compatible with Windows, Macs, and Linux. I’ve recently added the “meebo me” widgets to my websites as a customer service chat tool and of course as a way to keep up with friends and family without having to pick up the gads-awful telephone. I find it impossible to multi-task and carry on a vocal conversation at the same time. And judging by some of you drivers out there… neither can you. Get off the damn phone! *ahem*

The FireFox add-on feature is impressive in its simplicity. As I mentioned, I use a mac… and an old one at that. So having too many programs running at the same time tends to make my mac angry. Newer macs don’t have this anger-management problem because they are built to handle all the heavy doo-dads the new apps like to dish out. By building meebo into FireFox, I have one less program to suck up my already stretched resources unlike the Java rich applets like the AOL and Yahoo IMs. Meebo just sits there as a sidebar, quietly keeping you connected to your different IM accounts and disappears whenever you tell it to.
On to Widgets… a web worker can never have enough widgets (or coffee). The internet has opened up unlimited new possibilities in business and communication thereby forcing us to work smarter and invent new boxes to work outside of. Widgets are a simple way to utilize the different internet tools available and filter vast amounts of information to meet your specific needs. By adding different customizable ’meebo me’ widgets to my websites and blogs, I can now interact with my customers and readers in real time, for free. The key being the ’free’ in case you didn’t catch it. There are numerous other CSM and chat programs out there, yet they usually either cost money, are laden with advertisements, or worse yet - are so heavy that they slow your site to a crawl. The meebo widget is cost-free, ad-free, and oh so very light.

I should mention though that it lacks the ability to export or print your IM transcripts (so business owners, take notes or copy/paste your customer convos). You can save the chat history with the transcripts in the meebo app itself, but from my experience, it disappears whenever I log out. According to the meebo blog, they have a future feature they are developing to remedy this. Another sorely missed feature is IP address tracking. It would be nice to be able to differentiate all the different anonymous ’meeboguests’ that use your widgets. Each meeboguest is automatically assigned a random number tag during every session, however it gets confusing when the same person visits your site repeatedly and has to re-introduce themselves over and over again. Of course, meebo would prefer that the guest signs up and creates their own account to eliminate any confusion, but obviously not everyone wants to go through the trouble of signing up with yet another site. 
Now onto their customer service and help features. Nothing is more disappointing than finding that a website with enormous potential has gone flat because the owners don’t bother to keep it alive. Meebo actually keeps their site updated and relevant! *applause* As with any website and app, it takes some experimental clicking to figure out where everything is and what they do, leading to many trips to the Help, Blog, Forum, and Wiki sections. I haven’t had a need to email their tech support, *knocks on wood*, so I can’t tell you if they use robots or people. So far, meebo has proven to be on the ball when it comes to “squashing bugs”, listening to their users, and implementing new features. It’s no wonder they have a slew of sponsors and loyal users.
I also like the different design layouts (skins) and app features (games, video, etc.) although I have yet to try them all out. Eh, I could have put in some screen shots… but again, I’m on an older mac and it does not have a ’print screen’ feature. Most of the chat rooms are sponsored by bands which feature streaming music videos that you can watch while you chat. Every member of meebo also gets their own chat room to use and invite friends into. Integrating business promotional videos into my chat room is something I’m going to have to look into. Do I ever stop thinking of ways to build my brand, you ask? No. That’s why I’m still in business. *knocks on felt*
On a side note, I must admit that the brief time I spent in two of the band sponsored chat rooms made me realize just how much I hate chat rooms. If I ever go back into one of them, I will first need to aquaint myself with the ’bastard child language of the 3rd grade drop-outs’ - a language course I might add, that was not offered in my high school. The acronyms are one thing, those can be queried and deciphered with minimal effort. It’s the criminal abuse of basic grammar and spelling rules that I’m writhing over. In other words, the chatters weren’t stumbling over typos, taking creative literary risks, making attempts at humor, or being cute - they just didn’t know any better.
Now that I have wandered off into another trademarked ’Ann-rant’, feel free to join me in meebo-land by signing up and adding me (karmabox) as a friend (or enemy). You can direct your hate-IM’s there.
Cheers!
+ann